Frequently Asked Questions

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General Questions

New around here ? Start With the Basics

How do we Quote and Confirm

We have sat on your side of the table. So we try and make the process as easy, painless and quick as possible. Please call us, WhatsApp us or send us a mail with your requirements.

If we need more clarification, we will contact you

Within 12 working hours, you will get a full quote, itinerary and fact sheet

To confirm, we need names, flight details (if available), and obviously if last minute, payment !

How does your service work

Think of us as an extension of your own business. We are here to close a price of business together, using the abilities of both parties.

We work seamlessly across all our destinations and will always send you a unform quote and subsequent paperwork

We are your single point of expertise and your single point of contact

What can I book

Anything you need in destination, we can organize, book and operate

Whether it be villas, apartments or hotels. Cars, transfers, helicopter or seaplanes.

Amazing creative experiences are part of our DNA and we can do them all

Concierge service during your guests stay is alway included

What happens if I am not happy

We are very proud of our excellent service delivery

However, in the remote possibility that your are not happy with something, please contact us straight away to resolve and then investigate.

How can I contact you in an Emergency

If it is a last minute booking and you need something PDQ (pretty damn quick), we will usually answer any mails almost straight away. You can also call or WhatsApp us.

 

In the unlikely case of a guest emergency, each trip will have a Destination Expert attached to it and his/her emergency number all be on the documentation

 

Of course, you can always call our CEO !

How can I be sure you will look after my guests

We have been doing this for a very long time and we are blessed to have an excellent reputation – ask us for some recommendations or references.

 

As you know, our segment of the industry is quite intimate and we all know each other and how we all work,

Finance Questions

Numbers are key so lets be clear!

How can I Pay

We accept credit card payments by secure online transactions

VISA / MASTERCARD / AMEX

We also accept bank transfers as long as you mention the SWIFT and IBAN on the wire.

Do you charge Bank or Credit Card Fees

For wire transfers, we ask for the full amount to arrive into our account with no “shared fees”

 

For Credit card fees, please contact your Lux Manager for more details as it does depend on the business model that we are subscribed to

I need to know more

Finance is key to a successful partnership

Please feel free to ask us anything and we will be as clear and concise as possible

Tech Questions

We mix latest tech with traditional human Sservice

Do you have an Online System

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How will my quotes and Itineraries come

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It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Integrating your System with Ours

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It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

More Questions or Not Clear?

We want you to be at ease working with Arabian Lux. So please feel free to contact us and we will be delighted to assist

Call +971 55 368 2469

CONTACT US NOW

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